You can contact the Meldpunt Huurders Nijmegen for complaints about undesirable landlord behavior. The Good Landlordship Act defines what constitutes such behavior, including:

• Discrimination

• Intimidation

• Excessive deposit (more than 2 months’ base rent)

• No written rental contract

• Insufficient information in the contract (no clear details on tenant and landlord rights & obligations)

• Incorrect service charges

• Double brokerage fees

• When the rental agreement is not separate from an employment contract

• When the contract and/or communication is not in a language understandable to the tenant

These rules apply to all landlords in the Netherlands from July 1, 2023. However, the requirement to provide tenant information applies to all rental agreements from January 1, 2024.

If you have questions about your rent price, maintenance issues, or any other rental concerns, contact Huurteams Nijmegen, as they may be able to assist you with your complaint under tenancy law.

For more information on when to contact the Meldpunt Huurders Nijmegen, check our Information guide.

New Complaints Under the Affordable Rent Act (from January 1, 2025)

For rental contracts signed after July 1, 2024, you can also report:

• Excessively high rent

• Unauthorized rent increases

• Missing points-based rent calculation

Yes, you can. However, without your personal details, we won’t be able to update you on the status of your report. You must still provide the address related to the complaint. Personal information will never be shared with the landlord.

Yes, you can call 06-18115040. Available Monday to Thursday from 09:00 – 15:00. You can also send a WhatsApp message.